To be able to deliver good services to customers, an institution or company must be able to satisfy them by having a quality management system. This is just one of the many things discussed in the training “How to Become an Effective Quality Management Representative”, that was conducted by the Quality Assurance Management headed by Dr. Manuel A. Sanchez, Jr., College Administrator, on July 30, 2013.It was attended by Campus Administrators, Directors, Deans, Department Heads and Internal Auditors of WVCST.
Topics discussed during the training were Management system requirements for the Quality Management Representative, Managing the MS Documentation, Implementation and Improvement, Facilitating Management Review, Liaising with Certification Body and the Competencies of the QMR. An Open Forum was also conducted in the afternoon and was followed by the awarding of certificates to the participants.
In her lecture, Ms. Cynthia Ramirez expressed that an institution that delivers education services, everybody should get involve in giving a satisfying customer service. The success of one department is the success of the whole College and it also follows the reverse. It was emphasized that the role of the Management Representative is crucial for an effective management system and its success rests on the leadership management and communication skills of the Quality Management Representative. It demands attention and commitment but needs everyone’s help in the organization for the QMS (Quality Management System) to be truly effective.
Ms. Cynthia R. Ramirez is an Associate Management System Senior Lead Auditor of Certification International Philippines Inc. (CIPI). She is also a freelance trainer and consultant of ISO 9001 Management Systems.